The Global Psychological eHealth Foundation ("we", "us", or "our") operates the ResilienceNHope mobile applications and websites, including https://www.resiliencenhope.org/ (the "website", "web-based application", or "application"). Through these platforms we deliver a range of digital mental health services including Text4Hope, Text4Support, Text4Mood, MoreGoodDays, Wellness4MDs, Wellness4Students, Text4PTSI, Text4Wellness, Wellness4Teachers, and related programs (collectively referred to as “digital mental health programs”, “supportive messaging programs”, or “services”) to subscribers ("you", "your", or "users"). Our programs may deliver supportive cognitive behavioural therapy (CBT)–based mental health messages and resources through mobile applications, text messaging (SMS), email, WhatsApp messaging, or other digital communication platforms to support mental wellbeing and mental health literacy. Entrusting us with your personal information is a serious responsibility. We are committed to protecting your privacy and safeguarding the information we collect. This Privacy Statement explains how we collect, use, disclose, store, and protect information when you access or use our services.

Information We Collect

The information we collect depends on the type of service you use.

Mobile Applications

For programs delivered through a mobile application (such as Wellness4Students), users create an account using their email address, which is used solely for secure login and authentication.

We do not collect other personally identifiable information such as your name, date of birth, residential address, or personal health card number. The application includes in-app surveys designed to assess users’ wellbeing and program experience. These surveys may be mandatory depending on the program design. Survey responses are not linked to your email address but are associated with a system-generated in-app user ID to protect user privacy. Survey data are analyzed only in aggregated form for program evaluation, research, and service improvement. The application may also collect limited technical information (such as device type, operating system, or application usage data) to support the proper functioning, performance, and security of the platform.

 

Text Messaging, Email, and WhatsApp Programs

For programs delivered through SMS text messaging, email, or WhatsApp, we collect your mobile phone number and/or email address when you voluntarily subscribe to the program. We use your phone number or email address solely to deliver supportive messages and program-related communications. For these programs, users may receive links to either mandatory or optional program evaluation surveys assessing mental wellbeing and user satisfaction. These surveys are typically hosted securely on the ResilienceNHope platform or on secure research data platforms such as REDCap or other secure online data capture systems used by ResilienceNHope-affiliated investigators. Survey participation may be a pre-condition for program enrolment or may involve a separate consent process, depending on the program and research requirements.

How We Use Information

We use the information collected only to:

  • Provide access to our mobile applications and messaging services

  • Deliver supportive mental health messages and resources

  • Evaluate and improve the effectiveness of our programs

  • Conduct research aimed at improving mental health services and digital interventions

  • Maintain the functionality, security, and reliability of our platforms

We do not sell, rent, or share your personal information for marketing purposes.

Disclosure of Information

We disclose limited information (such as phone numbers or email addresses) to trusted service providers that help operate our digital mental health programs. These providers may include:

  • Google Cloud Platform (cloud hosting infrastructure)

  • Twilio (messaging delivery services)

  • Email or messaging platform providers

  • Mobile network operators

These service providers process information only as necessary to deliver the services and are required to maintain the confidentiality and security of the information. We do not disclose personal contact information to other third parties, except where required by law.

Data Storage and Security

Information collected through our programs is stored on secure cloud servers, primarily located in Canada, including servers in Montreal, Quebec, with some infrastructure hosted in the United States through trusted service providers.

This approach reflects standard cloud infrastructure practices used by major technology providers.

Additional information about these providers can be found in their privacy policies:

Google Cloud:
https://cloud.google.com/terms/data-processing-addendum

Twilio:
https://www.twilio.com/en-us/legal/privacy

We implement appropriate administrative, technical, and organizational safeguards to protect information against unauthorized access, disclosure, or misuse.

Data Retention

We retain your phone number and/or email address for as long as you remain subscribed to our programs.

If you unsubscribe:

  • Messages will no longer be delivered to your device or email address

  • Your contact information may remain in our system to maintain program records and prevent accidental re-enrollment

You may request deletion of your contact information from our system at any time.

Survey data used for research and program evaluation may be retained longer but are typically stored without direct personal identifiers and analyzed in aggregate form.

Your Rights

You may stop participating in messaging programs at any time.

For SMS-based programs, you may unsubscribe by replying “STOP” to any message you receive.

For email programs, you may unsubscribe using the unsubscribe link provided in emails.

For mobile applications, you may request account deletion and removal of your data by contacting us.

Changes to This Privacy Statement

We may update this Privacy Statement periodically to reflect improvements to our programs or changes in legal requirements.

If material changes are made, we will notify users through:

  • the application

  • program communications

  • or website updates.

Contact Us

If you have questions or concerns about this Privacy Statement or how your information is handled, please contact:

Global Psychological eHealth Foundation
Email: info@resiliencenhope.org

ResilienceNHope Digital Mental Health Programs Privacy Statement